Privacy Policy for DocX.lk

At DocX.lk, operated by MTT Marketing Pvt Ltd, we are committed to protecting the privacy and security of your personal and medical information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our online video consultation platform and related services.

1. Information We Collect

To provide you with secure and effective telemedicine services, we collect various types of information, including:

  • Personal Identification Information: Name, date of birth, gender, national identity card (NIC) or passport number, email address, and phone number.
  • Health and Medical Data: Medical history, current symptoms, past diagnoses, allergies, current medications, consultation notes, prescriptions, and any medical reports or images you upload to the platform.
  • Payment Information: Billing address and payment transaction details. (Note: Credit/debit card numbers are processed directly by our secure third-party payment gateways and are not stored on our servers).
  • Technical and Usage Data: IP address, browser type, device information, login data, time zone setting, and interaction data regarding how you navigate and use the DocX.lk platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Facilitating Care: To connect you with registered medical practitioners and provide a seamless online video consultation experience.
  • Clinical Records: To maintain accurate patient profiles and consultation histories for continuity of care.
  • Communication: To send appointment confirmations, reminders, prescription details, platform updates, and responses to your inquiries.
  • Service Improvement: To analyze user behavior, troubleshoot technical issues, and improve the functionality and user interface of DocX.lk.
  • Legal Compliance: To comply with applicable healthcare regulations, medical record retention laws, and statutory requirements in Sri Lanka.

3. How We Share Your Information

Your trust is paramount. We do not sell or rent your personal or medical data to third parties. We only share your information under the following circumstances:

  • With Healthcare Professionals: Your personal and medical data is shared with the specific doctors you consult on our platform to enable them to provide medical advice and treatment.
  • With Service Providers: We may share data with trusted third-party vendors who assist us in operating our platform, such as cloud hosting services, payment processors, and SMS/email delivery providers. These partners are bound by strict confidentiality agreements.
  • For Legal Reasons: We may disclose your information if required to do so by law, court order, or governmental request, or to protect the rights, property, or safety of DocX.lk, our users, or the public.

4. Data Security and Confidentiality

We implement robust, industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

  • Encryption: All video consultations are transmitted over secure, encrypted channels. Data transmitted between your device and our servers is secured using SSL/TLS encryption.
  • Access Controls: Access to patient health data is strictly limited to authorized personnel and the specific medical practitioners involved in your care.

5. Your Data Privacy Rights

Under applicable data protection laws, including the Personal Data Protection Act of Sri Lanka, you have the right to:

  • Access: Request a copy of the personal and medical data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information in your profile.
  • Deletion: Request the deletion of your account and personal data, subject to legal and regulatory obligations requiring us to retain certain medical records for specified periods.
  • Withdraw Consent: Withdraw your consent for non-essential data processing, such as marketing communications.

6. Cookies and Tracking Technologies

DocX.lk uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics about platform usage. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, though some features of the platform may not function properly without them.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any modifications will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

  • Company: MTT Marketing Pvt Ltd
  • Email: info@mttmarketing.com